Sohar Aluminium slashes LMS support query tickets by 40% with Gyde

Disconnected learning and goals

Employees struggled to link assigned learning to specific objectives, and managers had no clear way to track how development plans tied into performance goals.

Training content that didn't engage

Static documentation and standard training decks failed to hold employee attention and created friction across a multilingual workforce, leading to low completion rates for core LMS modules.

Inconsistent review oversight

Without clear visibility into how learning is tied to objectives, managers likely used inconsistent methods to track employee progress, with some relying on manual follow-ups rather than the system itself.

An LMS nobody fully understood

Core LMS processes, course assignment, class rosters, e-learning launches, learning history checks, went underused because employees and managers weren't sure how to navigate them.