Disruptive Training Flow
Employees had to jump out of the application into an LMS or SharePoint to view training content, breaking focus and reducing productivity.
Field officers learn on the go, in real-time
Bite-sized tutorials appear directly on the application interface.
Employees get the exact info they need based on where they are in the app
About the client
South County Health operates with a large staff available to patients 24 hours a day, seven days a week. To support this always-on workforce, the organization rolled out a new cloud-based human capital management (HCM) platform, SAP SuccessFactors.
South County Health wanted employees, many of them non-technical, to become efficient and effective on the new system quickly, with a shortened learning curve and strong knowledge retention.
The Challenge
Employees had to jump out of the application into an LMS or SharePoint to view training content, breaking focus and reducing productivity.
Traditional formats like multi-hour video recordings, classroom sessions, and lengthy PDF manuals were too long for employees to retain what they learned.
In a world of constantly changing software, building and updating traditional training content was slow and resource-intensive.
How Gyde solved it
Gyde provided walkthroughs that explain complex workflows in real time, directly inside the application, so employees didn't need to leave their workflow to get help.
Walkthroughs can also be consumed as interactive videos that are downloadable and shareable across training touchpoints, including the enterprise chat tool.
Gyde walkthroughs and FAQs are personalized to the employee's role and the specific application page, surfacing the right help for the task at hand.
The outcome
Employees left the application to view training in LMS/SharePoint
Employees get contextual help without leaving the app
Long, hard-to-retain training formats
Short, role-based walkthroughs and FAQs
Slower ramp-up on the new HCM system
Faster proficiency on SAP SuccessFactors
Why It Works
Making employees self-serve while using the application shortened rollout time for the new SAP SuccessFactors system.
Contextual, in-app guidance reduced reliance on help desk and support tickets during adoption.
Interactive learning built into the workflow itself drove higher day-to-day usage of SAP SuccessFactors.
In their words
Gyde has redesigned and revamped how our employees interact with a new application by embedding walkthroughs, training videos & FAQs.
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Give your employees contextual, in-app guidance that shortens the learning curve on any enterprise system.