Four tools, zero system
Investor data lived in Google Sheets; documents arrived over email; clarifications happened on calls and chat. No single source of truth for where any investor stood.
How Accounti Cut Demat Onboarding for Foreign Investors by 2 Weeks with Gyde
Secure Investor Portal
A centralized, secure hub for international investors to submit and track their details.
Workflow Orchestration
Automated and structured backend operations to eliminate manual bottlenecks.
Automated Notifications
Real-time updates keeping both investors and internal teams in the loop.
About the client
Accounti
Accounti is a financial operations firm handling bookkeeping, CFO services, and finance ops for startups and funds. It owns a niche that few firms serve: India demat accounts for foreign investors. India's Ministry of Corporate Affairs requires every shareholder in an Indian company, including foreign funds and holding companies, to hold shares in demat form. Accounti manages that setup end-to-end. Each case means an intake form, a stack of KYC documents, bank-ready paperwork, and wet-ink signatures couriered across borders.
The Challenge
Manual onboarding process was stretching timelines for investors.
Document errors surfaced too late
Blurry scans, wrong formats, and missing pages were caught only during manual review, triggering long back-and-forth cycles across time zones before documents were bank-ready.
Limited Status Visibility
A fund manager in the US had no visibility into what was pending, what was rejected, or where to sign in an unfamiliar Indian process, so every step generated follow-up emails and calls.
Manual paperwork with no tracking
Signed documents were sent by courier to the office with no systematic way to track dispatch and receipt against each investor's case.
How Gyde solved it
One portal running the entire workflow, from intake to courier
Admin creates the case. The platform handles onboarding.
The Accounti team creates a new investor case from a single dashboard. The platform provisions secure investor access, tracks progress, and keeps every onboarding request in one place instead of scattered spreadsheets.
Investors complete a guided intake.
A structured intake form and document checklist helped Investors upload PAN, passport, bank statements, and other KYC documents directly in the portal.
Every uploaded document is screened before review.
As documents arrive, the platform performs automated screening for completeness, readability, and expected formats. Obvious issues are caught immediately, while final verification remains with the Accounti operations team.
Feedback flows in one digest
Rejections and comments are batched into clean email digests, so investors get one clear summary of what needs fixing instead of a flood of notifications.
Prepared forms with built-in signature guides
The Accounti team uploads bank-ready demat forms with visual signature guides showing investors exactly where to sign, cutting signature errors before printing.
Signed, verified, dispatched, tracked
Signed copies are re-uploaded, verified by the team, and courier dispatch is tracked in the portal until the physical documents reach the office.
The outcome
Two weeks faster. A thousand documents in.
6 weeks from intake to bank-ready file
Files bank-ready in 4 weeks
2 weeks faster
9 emails per investor case on average
One digest per review cycle
89% fewer emails
Format errors caught after 2 days
Flagged within seconds of upload
Instant screening
The pattern behind the result
Automation where it helps. Humans where it matters.
Human review, accelerated by AI
Every upload is automatically screened for completeness and quality before reaching the Accounti team. Final verification and approval always remain with human reviewers.
Encrypted, governed document storage
All KYC documents are encrypted and stored in governed cloud storage with role-based access control, so sensitive investor data never sits in inboxes or shared drives.
Built around one operational process
Rather than adapting a generic platform, Gyde built a system around Accounti's demat onboarding workflow, making every step faster, clearer, and easier to manage.
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Gyde builds purpose-built AI systems around your exact process, deployed into governed production environments. Let's talk about yours.