Too many processes to navigate
Employees used SuccessFactors for everything from performance management and payroll to leave, attendance, and other HR processes, but often didn't know what to do.
SingHealth simplifies SuccessFactors adoption with AI-powered process videos with Gyde
AI-generated process videos
Turn complex SuccessFactors processes into clear, engaging videos employees can follow independently.
Guided process walkthroughs
Capture step-by-step workflows across performance, payroll, leave, attendance, and other employee processes.
Engaging learning experiences
Use voiceovers, title screens, process dividers, visual callouts, and application-aligned styling to make guidance easier to understand.
About the client
Singhealth
SingHealth is Singapore's largest public healthcare cluster. With a workforce of more than 10,000 employees, SingHealth delivers comprehensive patient care while also supporting education and research.
It has a large and complex workforce that relies on multiple SuccessFactors processes spanning performance management, payroll, leave and attendance, manpower management, compensation, and learning and development. Gyde transformed complex workflows into clear, engaging AI-powered videos employees could refer to whenever they needed help.
The Challenge
Complex HR platform made simple processes difficult to navigate
Employees needed step-by-step guidance
Basic processes were not always intuitive, so employees sought help from managers or colleagues rather than completing tasks independently.
Proxy users added complexity
Certain processes involved proxy users and different roles based on the organisation structure, making some workflows harder to understand and execute correctly.
Process errors created friction
Difficulty navigating certain workflows also led to process-related errors and increased dependence on others for basic tasks.
How Gyde solved it
Turning complex SuccessFactors processes into easy-to-follow videos
Capture the workflows
Gyde received UAT access to SingHealth's SuccessFactors environment and worked through the processes that employees needed guidance on.
Build guided walkthroughs
The identified workflows were recreated step by step using Gyde's walkthrough creator to capture the actions employees needed to perform.
Turn workflows into engaging videos
The captured processes were screen recorded and transformed into polished training videos using video editing and AI-assisted styling.
Tailor the experience to SingHealth
Gyde added customised title and divider screens, application-aligned callouts and button colours, and voiceovers to create a consistent learning experience.
Could this work for your organization?
If employees struggle to navigate your enterprise software, Gyde can help
Employees keep asking how to do basic tasks
Give employees step-by-step guidance they can access when they need it, reducing dependency on managers, IT, or support teams.
Your software has too many processes to explain
Turn complex workflows into simple, engaging guidance that makes even multi-step processes easier to understand and follow.
You need to create guidance at scale
Use AI to create and edit engaging software guidance faster, making it easier to build, update, and scale content across teams and processes.
In their words
What Singhealth Leadership Says
The videos are easy for employees to grasp and apply knowledge in the flow of work.
Sing Health Team
Sing Health
80+
Videos delivered
10K+
Employees supported
100%
Video-based process guidance
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