Features

Audio-Visual Walkthroughs

Deliver process guidance with clear visuals and voice instructions directly inside the app, helping users learn on the job.

• Makes complex tasks easy to understand.
• Reduces dependency on external training or manuals.

Auto-Trigger Walkthroughs

Automatically launch walkthroughs based on user actions or specific conditions to deliver timely guidance.

• Offers guidance at the right moment without user effort.
• Ensures smoother onboarding and fewer errors.

Conditional Walkthroughs

Adjust walkthroughs dynamically based on user decisions during a task, creating a personalized learning experience that adapts to individual needs.

• Shows only relevant steps to each user.
• Speeds up task completion with focused support.

Critical Steps

Highlight key steps in a walkthrough by changing their color, making them stand out, and helping users avoid mistakes during the process.

• Prevents costly mistakes.
• Improves completion rates.

Help Articles

Display context-specific FAQs on the user’s current screen, allowing them to get answers instantly without leaving the workflow.

• Solves queries quickly with no interruption.
• Improves user confidence & independence.

Short Videos

Deliver bite-sized learning clips that explain key processes in a concise format.

• Makes learning easy to consume anytime.
• Great for quick refreshers or busy users.

Step-by-Step Guides

Provide screenshot-based instructions that break complex tasks into simple, clear steps.

• Increases task accuracy and confidence.
• Reduces dependency on live support.

Beams

Highlight new features with a flickering red cue that stays visible until viewed, prompting users to explore what’s new in the app.

• Keeps users informed about recent updates.
• Drives faster adoption of new features.

Assist Mode

Offer guidance only when necessary so experienced users can work distraction-free.

• Reduces learning fatigue for skilled users.
• Keeps workflows efficient and focused.

Search Help

Allow users to instantly find walkthroughs, help articles, or videos with a quick keyword search.

• Reduces frustration by offering quick access to answers.
• Supports faster task completion with fewer interruptions.

What’s New

Display recent updates and new features directly inside the app so users stay informed.

• Encourages faster adoption of changes.
• Keeps users engaged with evolving tools.

Multilingual Help

Provide guidance resources in multiple languages to support a diverse workforce.

• Ensures inclusivity and comprehension.
• Increases adoption across regions.

In-App Assessments

Embed short quizzes within the application to test users' understanding immediately after guidance.

• Reinforces learning through active recall.
• Helps identify knowledge gaps early.