Frequently Asked Question

Gyde offers three license tiers for a one-time purchases:

• Tier 1 for $49 (1 app integration, 50 help articles per app, 5,000 monthly combined active users)
• Tier 2 for $129 (5 app integrations, 100 help articles per app, 100,000 monthly combined active users)
• Tier 3 for $259 (30 app integrations, unlimited help articles per app, 1,000,000 combined monthly active users).

Gyde's Tier 3 plan is the ultimate level of power and flexibility. With this plan, you get:

• Ability to integrate 30 applications.
• Unlimited help articles per app.
• Provide comprehensive and customized support to up to 1,000,000 combined monthly active users.
• Access to all supported languages.
• 10 admin users per application.
• Custom help article filter based on URL and user role.

If you're ready to take your clients’ support game to the next level, Gyde's Tier 3 plan is the perfect choice for you!

• Choose the pricing tier that fits your needs.
• Click on the ‘Buy Now’ button.
• You will be redirected to a secure checkout page.
• Enter your payment information.
• Complete the purchase.
• You will receive a link to access your account.
• Start using Gyde.

After a successful purchase, you'll receive a redeem link with a unique code to activate your Gyde product.

• Follow the redeem link.
• Enter the unique code provided.
• Your product will be ready to use.

Once activated, you can start creating and publishing help articles. If you encounter any issues during the activation process, Gyde's support team(support@gyde.ai) is available to help and get you up and running quickly.

Click on the link to access the help articles and get started.

To switch between plans for Gyde:

• Navigate to the Billing page on the top right side of the Gyde app.
• There is an option to upgrade or downgrade your plan.
• Select the new plan you want to switch to.
• The changes will take effect on your account.

Gyde's support team(support@gyde.ai) is always available to assist if you have any questions or concerns during the process.

To request a refund for a product on Appsumo within 60 days:

• Go to the "Products" section of your Appsumo account.
• Click on the product.
• Look for the option to request a refund in the dropdown menu.
• Follow the prompts to submit your refund request.

If you need to get in touch with the Gyde support team, the easiest way is to drop them an email at support@gyde.ai.

Whether you're having trouble with the product, have questions about your account, or just need some general guidance, the support team is always happy to help.