Provide instant, accurate answers to patient questions while maintaining HIPAA compliance and medical accuracy.
Book 20-minute DemoThe Patient Query Assistant provides immediate responses to common patient questions about appointments, procedures, medications, and general health information. It reduces call volume to staff while ensuring patients receive accurate, timely information that improves their healthcare experience.
Answers common patient questions about appointments and procedures
Provides medication information and general health guidance
Accesses patient records for personalized responses (with proper authorization)
Escalates complex medical questions to appropriate healthcare professionals
Maintains HIPAA compliance and medical accuracy standards
Integrates with patient portals and healthcare management systems
Patient Query → Intent Analysis → Medical Knowledge Lookup → Safety Verification → Response Delivery → Escalation if Needed
Patient submits question through patient portal, mobile app, or automated phone system
AI analyzes query intent and determines appropriate medical information sources to consult
System ensures response accuracy and flags any queries requiring professional medical attention
Patient receives accurate, helpful response or is connected with appropriate healthcare staff
Reduction in routine call volume
Faster patient query resolution
Improvement in patient satisfaction
Decrease in staff administrative burden
Patient asks about pre-surgery preparation instructions
AI provides comprehensive, personalized guidance:
Result: Patient receives detailed, personalized pre-surgery instructions instantly
Get instant answers to healthcare questions and appointment information
Reduce routine call volume and focus on complex patient needs
Handle escalated queries with full context from AI interactions
Improve overall patient satisfaction and engagement
Epic EHR
Cerner
Allscripts
Patient Portals
Healthcare CRM
Telemedicine Platforms
End-to-end encryption for all patient communications
HIPAA-compliant data processing and storage
Secure integration with EHR and healthcare systems
Complete audit trails for patient interactions
See how the Patient Query Assistant can improve patient satisfaction while reducing administrative burden on your healthcare staff.