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In this GydeBites episode, Prasanna chats with Garnette Sherry about why store associates often struggle with Salesforce and what can be done to fix it. They explore challenges such as mobile access, high turnover, and unclear workflows and share simple ways to make onboarding smoother and learning more relevant on the shop floor.
You'll also hear how microlearning, gamification, and on-the-ground tech champions can make a real difference. Plus, practical ideas to help associates feel more confident and connected to their tools.
What are the biggest challenges store associates face when using Salesforce?
What are some simple ways to improve Salesforce onboarding for new associates?
How do microlearning methods like short, quick lessons help in learning Salesforce?
What kind of ongoing support helps store associates after onboarding?
What are U.S. retailers doing in 2025 to make Salesforce easier for store teams?
