In this episode of GydeBites, host Prasanna Vaidya speaks with Pankaj Suthar about how insurance organisations can understand whether learning is contributing to business outcomes. The discussion centres on why completion numbers and standalone programs do not explain impact in a regulated and fast-changing environment.
Pankaj shares how linking learning to business measures such as renewals, claims settlement, productivity, and efficiency helps L&D teams focus on the right problems. He explains the shift from running isolated training programs to building learning journeys that are aligned with organisational priorities and everyday work.
The episode brings together a clear message for L&D leaders. Learning creates value when it is treated as a strategic partner to the business, guided by data, and designed at an organisational level rather than as a series of individual courses.
Questions covered in this episode:
Why is measuring learning impact hard in the insurance industry?
What mistakes do insurers make when tracking training results?
How can data like renewals or claims link learning to business outcomes?
How can L&D align with business leaders on measuring impact?
How will AI and analytics change learning measurement in insurance?
