Configure the Service Portal widget for Virtual Agent
- Navigate to Service Portal > Service Portal Configuration in the navigation bar to open the service portal configuration page.
- Click Designer to open the Service PortalDesigner .
- Select the service portal page where you want the Virtual Agent widget to appear.
- Use the Filter Widget text box in the navigator to filter the widget list for term Virtual Agent .
- https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/live-agent/notification/image/va-widget.png
- Click and drag this widget to the bottom of the page. The widget itself appears empty, however you should see a floating blue Chat Widget at the bottom right of the page.
- https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/live-agent/notification/image/va-widget-in-sp.png
- (Optional)Change the color of the Virtual Agent chat icon using the widget instance parameters. Click the pencil icon in the upper right corner of the Virtual Agent widget to show the instance parameters for the widget.In the Floating Button Color parameter, enter a new color for the button. Click Save .
- https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/live-agent/notification/image/va-widget-parameters.png
- (Optional)Set a default topic for Virtual Agent using the widget instance parameters. Click the pencil icon in the upper right corner of the Virtual Agent widget to show the instance parameters for the widget. In the Virtual Agent Client URL Parameters parameter, enter the text sysparm_topic=sys_id . Replacesys_id with the sys_id of the topic you want to use as the default. Click Save .