Enter the AccountSID , AuthTokenand phone number values. These values can be obtained from the Twilio dashboard: Figure 2. Twilio Dashboard When the Twilio account details are entered in the NotifyProperties page, the account status is updated.
[Optional] To use Notify on multiple ServiceNow instances, activate Notify on each instance and create a separate Twilio account and telephone number for each instance.Note: Some telephone numbers are voice capable, but not SMS capable. This isshown in the Notify properties with relevant messages. Two methods areavailable to check this: isSMSCapable and isVoiceCapable .
Was this helpful?
Subscribe Our Newsletters
We will send you Saleforce tips and updates on every Tuesday!