Associate a Twilio account with Legacy Notify


  1. Navigate to Notify> Administration > Properties .Figure 1. Notify Properties
  2. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/notify/image/NotifyProperties.png
  3. Enter the AccountSID , AuthTokenand phone number values. These values can be obtained from the Twilio dashboard: Figure 2. Twilio Dashboard When the Twilio account details are entered in the NotifyProperties page, the account status is updated.
  4. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/notify/image/TwilioDashboard.png
  5. [Optional] To use Notify on multiple ServiceNow instances, activate Notify on each instance and create a separate Twilio account and telephone number for each instance.Note: Some telephone numbers are voice capable, but not SMS capable. This isshown in the Notify properties with relevant messages. Two methods areavailable to check this: isSMSCapable and isVoiceCapable .

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