Access follow-on tasks


  1. Navigate to Compliance > My Follow On Tasks . The list contains all active follow-on tasks assigned to the logged in user. Figure 1. Follow-on Task My Work
  2. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/compliance/image/FollowonTaskMyWork.png
  3. Open a task.The record shows the specifics of the task, the task activity, and the failedaudit results. Figure 2. Follow-on Task
  4. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/compliance/image/FollowonTask.png
  5. Open records from the Audit Results related list to see each discrepancy. Figure 3. Audit Result Detail
  6. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/compliance/image/AuditResultDetail.png
  7. Go to the CI named in the record and perform the work to bring it into compliance.
  8. Update the State field in the follow-on task record and add work notes as you correct each discrepancy.When you change the state, the system updates the task activity appropriately. Figure 4. Follow-on Task Activity When the task is Closed Complete it no longer appearson the My Work list.
  9. https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/compliance/image/FollowonTaskActivity.png

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