1. While you’re chatting with a customer, click .
2. Select the skill group of the agents that you want to transfer into the chat.
3. Select whether to send the conference request to all agentswith that skill or to a specific agent.
4. Click Conference to send the conferencerequest.If the agent accepts the conference request, you see a notification in the chat log, and that agent can start chatting with you and the customer. If the agent declines the request, you see a notification above the chat log. The customer receives a notification when an agent joins or leaves a conference.
5. If you decide to exit the conference, click Leave, and then clickLeave again.If the other agent leaves the conference, you'll see a notificationin the chat log.