Create a Close Case Quick Action
- From Setup, click the Object Manager tab. SelectCases, and open the Buttons, Links, and Actions setup page.
- Click New Action.
- For Action Type, select Update a Record.
- For Standard Label Type, select None. For Label, enterClose Case. The Name field is auto-filled. Optionally, enter a description and success message.
- Click Save.
- To customize the action layout to display only the Status and Internal Comments fields, remove the other fields, and click Save.
- In the Predefined Field Values section, click New.
- Assign the Status field the Closed field value, and clickSave.
- Go to the Case Page Layouts setup page, and edit your case layout.Drag the new quick action to the Salesforce Mobile and Lightning Experience Actions section, and click Save.
