In this insightful episode, Anirban, Senior Vice President & Head of Training & Development at Spandana Sphoorty Financial Limited, shares how the company's training strategy focuses on functional lending knowledge, role-specific skills, and corporate training needs.

Despite the rise of digital methods, in-person training remains vital, especially for their field teams. The discussion highlights the importance of the "Why, What, How" framework in content creation, stakeholder involvement, and performance tracking.

Anirban also touches on the significance of post-training assessments and one-on-one interactions for employees on Performance Improvement Plans (PIP).

Questions covered in this episode:

1. What types of training content do you create?

2. Which content is most effective for NBFC training, and why?

3. How do you align content with training goals?

4. What metrics do you use to measure content effectiveness?

5. How does technology help analyze the impact of training content?

6. How has training content improved employee performance in your NBFC?