• Step by step walkthroughs of Key Processes
  • Role-wise interactive help for e.g. Managers, Employees
  • FAQs to provide answers to the users queries
  • Key metrics about how users are using SuccessFactors with usage profile


  • Improve adoption & usage of SuccessFactors
  • Less Queries to HR Helpdesk about SuccessFactors Features & How-tos
  • Use interactive form of Training Material than Powerpoint or Videos
  • Know which are the most used features and where users are stuck

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