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What is Softphone CTI Adapter


A computer-telephony integration (CTI) adapter is a light-weight software program thatcontrols the appearance and behavior of a Salesforce softphone. The adapter acts as anintermediary between a third-party CTI system, Salesforce, and a Salesforce CRM CallCenter user. It must be installed on any machine that needs access to Salesforce CRMCall Center functionality.


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