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What is CTI Adapter


A lightweight software program that controls the appearance and behavior of a Salesforce softphone. The adapter acts as an intermediary between a third-party computer telephony integration (CTI) system, Salesforce, and a Salesforce CRM Call Center user. It must be installed on any machine that needs access to Salesforce CRM Call Center functionality.


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Related Questions

  • What is Softphone CTI Adapter
  • Importing a Call Center Definition File
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