Verify Your Identity with a One-Time Password Generator App orDevice
- Download the supported authenticator app for your device type. You can use any authenticator app that supports the time-based one-time password (TOTP) algorithm (IETF RFC 6238), such as Salesforce Authenticatorfor iOS, Salesforce Authenticatorfor Android, or Google Authenticator.
- From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User Details. No results? Enter Personal Information in the Quick Find box, then select PersonalInformation.
- Find App Registration: One-Time Password Generator and click Connect.If you’re connecting an authenticator app other than Salesforce Authenticator, use this setting. If you’re connecting Salesforce Authenticator, use this setting if you’re only using its one-time password generator feature (not the push notifications available in version 2 or later).Note If you’re connectingSalesforce Authenticator so that you can use push notifications, use the App Registration: Salesforce Authenticator settinginstead. That setting enables both push notifications and one-time passwordgeneration.You can connect up to two authenticator apps to your Salesforce account for one-time password generation: Salesforce Authenticator and one other authenticator app.
- For security purposes, you’re prompted to log in to your account.
- Using the authenticator app on your mobile device, scan the QR code.Alternatively, click I Can’t Scan the QR Code in your browser. The browser displays a security key. In the authenticator app, enter your username and the key displayed.
- In Salesforce, enter the code generated by the authenticator app in theVerification Code field.The authenticator app generates a new verification code periodically. Enter the current code.
- Click Connect.