Use Decision Splits
- Drag the decision split activity onto the canvas at the point where contacts proceed down different paths.
- Hover over the decision split icon on the canvas and click Decision Split to rename the split.Note Renaming the split is not required. Yet, giving it a name like Purchase Item Split makesclear that the paths created by this split are intended for contacts who purchased differentitems. Each path can be named during configuration as well.
- Hover over the decision split icon and click Configure.
- Give each decision split path a descriptive name to help others understand its purpose.
- Configure a filter using contact attributes. The filter determines which contacts Journey Builder sends down the path. To name a path while creating its filter expression, click the field above the Attributes pane and Filter canvas and type the path name.Note Contacts that don’t meet conditions to follow one of the configured paths follow theRemainder path.