1. From Setup, enter Apps in the Quick Find box, then select Apps.
2. Click Edit next to the Salesforce console app that you want to add the Omni-Channel and SOS widgets to.
3. In the Choose Console Components section, add Omni-Channel and SOS to your list of selected items.
4. In the Whitelist Domain field, addsalesforceliveagent.com to the list of whitelisted domains.
5. Click Save.