1. Log in to the console where you added Omni-Channel.Make sure that you log in as a user who’s enabled to use Omni-Channel. For the sake of testing the feature, make sure that you’re the only agent who’s signed into Omni-Channel.
2. Open Omni-Channel and change your status so that you can receive incoming work items.
3. In the console, navigate to the record that corresponds to the service channel you’ve set for your current presence status.For example, if you’re logged in with a status that’s called “Available for Cases,” navigate to a list of your open cases in the console.
4. If you’re using Salesforce Classic, select the checkbox next to the record that you want to route to yourself. If you’re using Lightning Experience, open the record you want to route to yourself.
5. Click Change Owner.
6. Select Queue.
7. Enter the name of the queue that you associated with your routing configuration.
8. Click Submit.