1. Open the Macros widget.
2. Select the macro that you want to share.
3. Click the View Detail icon ().
4. Click Sharing.
5. In the New Sharing page, search for a public group or for a user by name.
6. Share the macro by selecting a group or user from the Available list and clicking Add. To stop sharing a macro, select a group or user from the Share With list and click Remove.
7. If you’re sharing the macro, set the Access Level to either ReadOnly or Read/Write.Read Only allows support agents to view and run the macro.Read/Write allows support agents to edit, view, and run the macro.
8. Read Only allows support agents to view and run the macro.
9. Read/Write allows support agents to edit, view, and run the macro.
10. Click Save.