1. Enable Chatter Answers.
2. Configure email notificationsettings.
3. Implement a Customer Portal (if one doesn’t already exist for yourorganization).
4. Configure your organization’sCustomer Portal for Chatter Answers.
5. Configure high-volume portal usersfor self-registration.
6. Implement a Lightning Platformsite (if one doesn’t already exist for your organization and youwant to use a site).
7. Configure your organization’s Lightning Platformsite for Chatter Answers.
8. Configure cases for Chatter Answers.
9. Set Questions tabvisibility.
10. Optionally:Assign data categories toChatter Answers.Configure Salesforce Knowledgefor Chatter Answers.Add Chatter Answers to yourCustomer Portals or Partner Portals.
11. Assign data categories toChatter Answers.
12. Configure Salesforce Knowledgefor Chatter Answers.
13. Add Chatter Answers to yourCustomer Portals or Partner Portals.
14. Configure one or more zones.
15. Troubleshoot any setup issues.