Set Up Permissions for the Service Analytics App
- Identify Service Analytics App User TypesIdentify Service Analytics usertypes and the tasks they perform to assure that the setup process meets your team’s analyticsneeds.
- Enable Analytics and Create Service Analytics Permission SetsAfter Salesforce provisions you with the Service Analytics App license, enable Analytics and create permission sets for Service Analytics users.
- Assign Service Analytics Permission Sets to UsersAssign permission sets to one or more Service Analytics users—either one ata time, or in bulk—to give them access to the app.
