1. From Setup, enter Topics for Objects in the QuickFind box, then select Topics for Objects, and enable topics for all the article types you want to include.Note Enabling topics disables public tags on articles. Personal tags aren’taffected.
2. Open Community Workspaces orCommunity Management.
3. If you’re using Community Workspaces, access Topics by clicking Content Targeting | Topics | Navigational Topics. If you’re using Community Management, access Topics by clicking Topics | Navigational Topics
4. In the text box at right, enter a topic name, and click Add. Want to add subtopics? After you add a topic, choose your topic from the drop down menu (under Show the subtopics of). To add a subtopic, add another topic and clickAdd. You can add up to two levels of subtopics for each parent topic.
5. If your organization uses data categories, hover over the navigational topic name, and click . Select a Data Category Group, then select the categories you want to add to the topic, and click Add Articles & Close Window.Important This process adds only current articles to a topic. To add newarticles, return to Community Management or Community Workspaces and repeatthe step above.
6. Hover over a topic name, and click . Then click Upload banner image and select an image that appears across the top of the topic page. (Banner images are scaled to 1400 x 180 pixels. To prevent distortion, create imagefiles with those dimensions.)
7. Repeat steps 4-6 to create several navigational topics for your community. Then clickSave.
8. Use subtopics to further categorize your content. Associate articles for each set of subtopics for a more granular organization. The following is the maximum number of navigationaltopics and subtopics you can have in a Customer Servicecommunity template.LevelMaximum Number of EntriesOne (parent)25Two (subtopic)10Three (subtopic)10Usingfunctionality in Chatter REST API and Chatter in Apex, you can add up to eight levels toyour navigational topics.