1. From Setup, enter Outlook Configurations in theQuick Find box, then select OutlookConfigurations.
2. If you’re modifying an existing Outlook configuration, clickEdit next to the one that you want to modify. Otherwise, clickNew Outlook Configuration, and then complete the required fields.
3. Clear the Side Panel option.
4. Select Create Case. Then, choose one of these links.Recommended: Choose an Existing Create CaseDestination, which lets you choose existing destinations. You can choose up to 10 destinations for each Outlook configuration.Create a New Create Case Destination. To create one, save your work first, then create the destination. After that, return to the Outlook Configuration page to complete the Create Case setup requirements.
5. Recommended: Choose an Existing Create CaseDestination, which lets you choose existing destinations. You can choose up to 10 destinations for each Outlook configuration.
6. Create a New Create Case Destination. To create one, save your work first, then create the destination. After that, return to the Outlook Configuration page to complete the Create Case setup requirements.
7. Save your changes.