Legacy: Use help desk chat to get support
Open the Employee Self-Service Portal (https://
- Log in to your ServiceNow account. Only logged in users can use chat.
- In the upper right, click the Service Desk Chat button. A chat window opens.
- Enter your question in the text field at the bottom of the window and press Enter . A message confirms that you have entered the chat queue and indicates your position and estimated wait time. When a service desk staff member accepts your chat and begins working on your question, another message appears.
- Chat with your service desk agent via instant messaging.service desk staff may lead you through troubleshooting, ask clarifyingquestions, or create an incident record to address your question.