1. While chatting with a customer, open the quick text browser.In Salesforce Classic, on Mac OS or Windows, type ;; in the message field.In Lightning Experience, type one of the following commands in the message field.Mac OS: Cmd+.Windows: Ctrl+.A list of quick text messages displays. Recently used messages display first.
2. In Salesforce Classic, on Mac OS or Windows, type ;; in the message field.
3. In Lightning Experience, type one of the following commands in the message field.Mac OS: Cmd+.Windows: Ctrl+.
4. To see additional quick text messages, type a word or phrase.A list of messages that include those words appears.
5. To see the title and full text of a message, hover over it or highlight it using the arrow keys on your keyboard.The full message displays in the preview panel.
6. To select a message and add it to your chat, click it or use your keyboard to highlight it and then press Enter.
7. To send the message, click Send or press Enter on your keyboard.