1. In Gmail, compose an email.
2. Click the cloud icon in the compose menu.
3. Select Track clicks and opens.
4. (Optional) If you have multiple prospects with the same email address, selectuse default email selection for this record. This option tracks the email on the record that was previously selected.
5. In the To field, enter a lead or contact email address.
6. To use an email template, select Use a Template, and select a template.
7. When finished, send your email.