1. Open the app landing page. If you see Upgrade instead ofReconfigure, you need to upgrade to the new version of the app before you can use the reconfigure feature. See Upgrade the Service Analytics App.
2. Click the Reconfigure app link.
3. Review the next screen carefully. It warns you that reconfiguring overwrites customizations, including changes or additions you’ve made to your app. If you’re comfortable overwriting customizations, check the box and clickContinue. If not, click Back or theX in the upper right corner.
4. Complete the app creation process described in Create the Service Analytics App.
5. At the end of the process, you’re asked if it’s OK to reconfigure your app. This gives you one more chance to make sure you want to overwrite customizations. If you are, clickOK. Service Analytics creates a new version of your app.