1. Navigate to Salesforce and selectConfiguration.
2. Select MobileConnect Configuration.
3. Select which CRM entities to use.
4. Indicate the field on the selected entity that is used as the opt-out field.
5. Click Save.Note All MobileConnect sends from Microsoft Dynamics CRMrequire a Field Mapping set as the Mobile Number.Country Code must be defined per entity used forsending.
6. Navigate to Salesforce and selectConfiguration.
7. Select MobileConnect Field Mapping.
8. Click Create a new mapping set.
9. Enter a name and description.
10. Click OK.
11. Click Add Row.
12. Select a CRM entity from the drop-down list.
13. Select a CRM field.
14. Select the Marketing Cloud field name to map to the CRM.
15. Click Save.