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Canceling your Customer Engagement apps (online) subscription as part of your migration to Customer Engagement apps (on-premises)


  1. If you're on the Microsoft Online Services platform for Customer Engagement apps (most customers are), contact Technical support .
  2. If you're on the Microsoft Commerce Transaction Platform, contact Billing support. Select the Customer Engagement apps tab on the Billing and subscription support page for help to determine which platform you are on.

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