1. From Setup, enter Call Centers in the Quick Find box, then select Call Centers.
2. Click Import.
3. Next to the Call Center Definition File field, clickBrowse to navigate to the default call center definition file in your CTI adapter installation directory. This XML file is named after the type of CTI system that the adapter supports. For example, the Cisco™ IPCC Enterprise adapter's default call center definition file is named CiscoIPCCEnterprise7x.xml. ClickOpen to enter the path in the Call Center DefinitionFile field.
4. Click Import to import the file and return to the All Call Centers page. The new call center record is listed with the other call centers in your organization. Note If you receive the error A call center with this internal name already exists, a call center definition file for this CTI adapter has already been imported into Salesforce. To create additional call center records for this CTI adapter,clone the adapter's existing call center, or modify the call center definition file to include a different value for reqInternalName.
5. Click Edit next to the name of the new call center to modify the call center's settings.