Import Translated Articles
- From Setup, enter Import Article Translations in the Quick Find box, then select Import Article Translations.
- Choose how Salesforce handles translations after they're imported.OptionDescriptionReview imported translations on the Article Management tab before publishingAdd imported translations to a queue from which agents can review them.Publish translations immediately on importPublish imported translations without reviews.
- Select the language of the articles you're importing.
- If you chose to have articles reviewed before publishing, select to send the files to a user or a queue.
- Click Browse, choose the translation .zip file to upload, and click Open.You must place all the translation files (meaning, those exported from Salesforce and translated by your vendor) in a folder whose name is the same as the language code. For example, put French articles in an fr folder. Zip up this folder to create your import file.Important To import translated articles successfully,verify that the file structure and their extensions match the file structure and extensions offiles exported from Salesforce Knowledge for translation.For example, if the target language is French, the file structure begins asfollows:import.properties -fr --articletypearticlename_kav---articlename.csv---[Article collateral, html, images, etc.]
- Click Import Now.If you have more translated articles to upload, repeat steps four through six.
- Click Finish.