1. Prepare Articles for Import to Salesforce KnowledgeEach import file must have articles of the same type and columns corresponding to thefields in the article.
2. Create a .csv File for Article ImportEach .csv file imports articles into one article type and maps the imported articles'content with the article type's fields. For example, a .csv file might map articles' titles withthe standard field Title in an article type, meaning that each article'stitle is imported into the Title field.
3. Set Article Import ParametersSpecify import parameters in a property file using key names and corresponding values.For example, use the key DateFormat to specify that a datecustom field appears in the DateFormat=dd/MM/YYYY format orspecify the character encoding to be used for the import.
4. Create an Article .zip File for ImportTo complete your article import, create a .zip file with your .parameters, .csv, and .html files, and upload them into Salesforce Knowledge.
5. Article and Translation Import and Export StatusFind the status of your article imports and exports on the Article Imports page inSetup.