1. In Setup, enter Permission Sets in the Quick Find box, then selectPermission Sets.
2. Click the name of the permission set to which you want to give access to statuses.
3. Click Service Presence Statuses Access.
4. Click Edit.
5. Select the presence statuses that you want to associate with the permission set.Agents who are assigned to this permission set can sign in to Omni-Channel with any of the presence statuses that you make available to them.
6. Click Save.