1. Navigate to the post or email in the compact case feed.
2. In the post or email’s drop-down menu:Select Make Public to expose an internal Chatter post or email in the case feed of external users with access to the caseSelect Make Private to remove a Chatter post or email from the case feed of external users with access to the case
3. Select Make Public to expose an internal Chatter post or email in the case feed of external users with access to the case
4. Select Make Private to remove a Chatter post or email from the case feed of external users with access to the case