1. Create a translation queue with articles for translation.
2. On the Article Management tab, select the articles you want to translate, and clickSubmit for Translation.
3. In the dialog box, indicate which languages to translate the articles into and assign the translations to their corresponding language translation queue.
4. From Setup, enter Export Articles for Translation in the Quick Find box, then select Export Articles forTranslation.
5. Select the queue that contains the articles you're exporting.
6. Select either:All articles to export every article in the queue.Updated articles to only export articles that have been modified or added.
7. All articles to export every article in the queue.
8. Updated articles to only export articles that have been modified or added.
9. Click Continue.
10. Select the source and target language pairs you want to export.Important Salesforce creates a separate .zip file for every article type in eachlanguage pair. You must retain the .zip file structure for a successful import. For moreinformation, see Import Translated Articles.
11. To have the files reviewed or published after being translated, select a user or a queue.
12. Select the file character encoding.ISO-8859-1 (General US & Western European, ISO-LATIN-1)UnicodeUnicode (UTF-8) defaultJapanese (Windows)Japanese (Shift_JIIS)Chinese National Standard (GB18030)Chinese Simplified (GB2312)Chinese Traditional (Big5)KoreanUnicode (UTF-16, Big Endian)
13. ISO-8859-1 (General US & Western European, ISO-LATIN-1)
14. Unicode
15. Unicode (UTF-8) default
16. Japanese (Windows)
17. Japanese (Shift_JIIS)
18. Chinese National Standard (GB18030)
19. Chinese Simplified (GB2312)
20. Chinese Traditional (Big5)
21. Korean
22. Unicode (UTF-16, Big Endian)
23. Select the delimiter for the .csv files.The delimiter is the separator for columns when the file is converted to table form. Your options are tab (default) or comma.
24. Click Export Now.