1. Obtain the Service Analytics App.
2. Set up your org to use the ServiceAnalytics App by enabling Analytics and creating and assigning permission sets.
3. Make sure that your permission set includes Service Analytics Admin.
4. From Setup, in the Quick Find box, enter Einstein Bots, and then select Einstein Bots. To enable Einstein Bots, click the toggle. Note If you already enabled Einstein Bots, toggle the feature off and then backon.
5. Allow some time for Performance dashboard to build.