1. From Setup, enter Skype for Salesforce in the Quick Find box, then select Skype for Salesforce.
2. Click Skype Chat.
3. Optionally, click Authorize Skype forSalesforce, and ask your org’s Microsoft Office 365® administrator to sign in to give Salesforce access to Skype for Business®.Your Microsoft Office 365® administrator can authorize Skype for Salesforce on behalf of all Skype users in your company. If the administrator doesn’t give Salesforce access to Skype for Business, users must individually authorize Salesforce to access their Skype for Business accounts.
4. To give users the ability to save chat conversations, enableNotes for your org.Note Users can chat using Skype for Salesforce on any supported browser for Lightning Experience.