1. Update profiles:Clone the Customer Community User, Customer Community Plus User, or Partner Community User profiles and enable the “Read” permission for article types you want to share with community users.Verify that the tab visibility for the Articles (or Knowledge) tab is Default On.Remember to click Edit Profiles, at the bottom of the detail page, and activate the new profile.
2. Clone the Customer Community User, Customer Community Plus User, or Partner Community User profiles and enable the “Read” permission for article types you want to share with community users.
3. Verify that the tab visibility for the Articles (or Knowledge) tab is Default On.
4. Remember to click Edit Profiles, at the bottom of the detail page, and activate the new profile.
5. Add the Knowledge tab to each community.Note Community members without the Knowledge Onepermission cannot access Knowledge through Communities. They also can’t access Knowledgein communities via Salesforce mobile web, Salesforce for Android, or Salesforce foriOS.
6. If you want your community users to have different category group visibility settings, change the visibility settings by permission set, profile, or role. For example, you can prohibit users with the Customer Community User profile from seeing articles in a certain category group by changing the data category visibility for that profile.
7. Notify users whocreate articles that they must select Customer for users with Customer Community or Customer Community Plus licenses, or Partner forusers with Partner Community licenses, as a channel option when creating ormodifying an article. If the appropriate channel isnot selected, the article is not published in the community.