1. Open Community Workspaces orCommunity Management.
2. Click Administration | Preferences.
3. Change the desired settings.GeneralDisplay nicknames instead of full names in your community. Enabling nickname display in your community allows more privacyand protects member identities. This protection is especially helpful in a public community where unregisteredvisitors can access member profiles.Enable access to public Chatter content in your community so that guest users can access it without logging in. Allowing this access is a way to boost adoption. It helps customers easily find information they need without having to log in, register, or contact your company directly.Enable Chatter messages, which allow community members to have secure private conversations with other Chatter users. To expose Chatter messages for external users, administrators must also enable the Chatter tab in communities using the Salesforce Tabs + Visualforce template.Enable direct messages, which allows community members to have secure private conversations in communities built using the Customer Service template.Use custom Visualforce error pages, if you want authenticated users to see your custom branded Visualforce error pages.Show all settings available in Community Management or Community Workspaces that are hidden by default based on how you set up your community. Enabling this setting overrides the dynamic navigation provided in Community Management and Community Workspaces.Community Management orCommunity WorkspacesAllow members to flag posts, comments, or files for moderation within your community. Members can flag items that contain inappropriate language or sensitive information.Enable Reputation to allow community managers to set up a point system that rewards users who participate in the community. Administrators set up corresponding reputation levels that users see on their profile.Enable knowledgeable people so you can discover who’s knowledgeable on topics and endorse people for their knowledge on a topic.Enable Upvoting and Downvoting to allow community members to participate in evaluating the worth of a question or answer. Up and down voting is enabled by default in communities created as of Winter ’18 and later.Assign Permission to Verify Answers for Your Company to allow selected community members to mark an answer as company verified.Assign Post Pinning Permission to allow selected community members to pin a critical post to the top of a group or topics feed.Assign a Default Community to a User Profile to associate that profile with a specific community. Notification emails about network-agnostic objects, like cases, accounts, and opportunities, take on the default community’s branding. Links in the emails take users to the default community—no more news from nowhere.Add Rich Publisher Apps to Your Feeds to enhance your feeds with payloads that are unique to your business process.FilesSet the maximum size in MB for files uploaded to the community.Specify the types of files that can be uploaded in the community.
4. Display nicknames instead of full names in your community. Enabling nickname display in your community allows more privacyand protects member identities. This protection is especially helpful in a public community where unregisteredvisitors can access member profiles.
5. Enable access to public Chatter content in your community so that guest users can access it without logging in. Allowing this access is a way to boost adoption. It helps customers easily find information they need without having to log in, register, or contact your company directly.
6. Enable Chatter messages, which allow community members to have secure private conversations with other Chatter users. To expose Chatter messages for external users, administrators must also enable the Chatter tab in communities using the Salesforce Tabs + Visualforce template.
7. Enable direct messages, which allows community members to have secure private conversations in communities built using the Customer Service template.
8. Use custom Visualforce error pages, if you want authenticated users to see your custom branded Visualforce error pages.
9. Show all settings available in Community Management or Community Workspaces that are hidden by default based on how you set up your community. Enabling this setting overrides the dynamic navigation provided in Community Management and Community Workspaces.
10. Allow members to flag posts, comments, or files for moderation within your community. Members can flag items that contain inappropriate language or sensitive information.
11. Enable Reputation to allow community managers to set up a point system that rewards users who participate in the community. Administrators set up corresponding reputation levels that users see on their profile.
12. Enable knowledgeable people so you can discover who’s knowledgeable on topics and endorse people for their knowledge on a topic.
13. Enable Upvoting and Downvoting to allow community members to participate in evaluating the worth of a question or answer. Up and down voting is enabled by default in communities created as of Winter ’18 and later.
14. Assign Permission to Verify Answers for Your Company to allow selected community members to mark an answer as company verified.
15. Assign Post Pinning Permission to allow selected community members to pin a critical post to the top of a group or topics feed.
16. Assign a Default Community to a User Profile to associate that profile with a specific community. Notification emails about network-agnostic objects, like cases, accounts, and opportunities, take on the default community’s branding. Links in the emails take users to the default community—no more news from nowhere.
17. Add Rich Publisher Apps to Your Feeds to enhance your feeds with payloads that are unique to your business process.
18. Set the maximum size in MB for files uploaded to the community.
19. Specify the types of files that can be uploaded in the community.
20. Click Save.