1. Open Community Workspaces orCommunity Management.
2. Click ModerationModerationRules, then click New and select RateRule.
3. Complete the following fields:Name—Enter a name for your rule.Unique Name—Enter a unique name for your rule. The unique name used by the API.Description—Optionally, enter a description.Activate Rule—If selected, the rule is activated.Applies To—Specify which types of member-generated content this rule applies to. Posts and comments only apply to content created in groups and user profiles.Member Criteria—Specify the member criteria to enforce this rule. Ask yourself, who do I want this rule to apply to?Spammers are typically new members. We recommend creating member criteria that only includes customer users that were created in the last 7 days.NoteRate rules don’t apply to internal users. You can use member criteria that includes internal users, but the rules don’t apply to them.If you activate a rate rule without specifying member criteria, the rule applies to all external users.Content Creation Time Frame—Select the time frame you want to use.Notify Moderators—Enter a number. Moderators are sent an email when a member creates this much content in your set time frame.Freeze Members—Enter a number. Members are frozen when they create this much content in your set time frame.Important When members are frozen, they’re frozen in all communities that they’re a member of.Emails are sent to users with the “Moderate Community Users” permission. Make sure that you assign your moderators this permission. Emails are sent even if a user has turned off Chatter emails.
4. Name—Enter a name for your rule.
5. Unique Name—Enter a unique name for your rule. The unique name used by the API.
6. Description—Optionally, enter a description.
7. Activate Rule—If selected, the rule is activated.
8. Applies To—Specify which types of member-generated content this rule applies to. Posts and comments only apply to content created in groups and user profiles.
9. Member Criteria—Specify the member criteria to enforce this rule. Ask yourself, who do I want this rule to apply to?Spammers are typically new members. We recommend creating member criteria that only includes customer users that were created in the last 7 days.NoteRate rules don’t apply to internal users. You can use member criteria that includes internal users, but the rules don’t apply to them.If you activate a rate rule without specifying member criteria, the rule applies to all external users.
10. Rate rules don’t apply to internal users. You can use member criteria that includes internal users, but the rules don’t apply to them.
11. If you activate a rate rule without specifying member criteria, the rule applies to all external users.
12. Content Creation Time Frame—Select the time frame you want to use.
13. Notify Moderators—Enter a number. Moderators are sent an email when a member creates this much content in your set time frame.
14. Freeze Members—Enter a number. Members are frozen when they create this much content in your set time frame.Important When members are frozen, they’re frozen in all communities that they’re a member of.
15. Click Save to apply your changes.