1. Click the Groups tab.
2. On the Groups page, click New Group, and enter a group name and description.Note Group names must be unique across public and privategroups. Unlisted groups don’t require unique names.If Communities is enabled, public and private group names must be unique within the community.
3. Select an access level for your group.Public: Anyone can see and add posts, comments, and files. Anyone can join a public group.Private: Only group members can see and add posts, comments, and files. People must ask to join, or the group's owner or managers must add them. Users with the “Modify All Data” and “View All Data” permission can see group posts, updates, and files across the organization. Users with the “Manage All Data” permission can also join private groups directly and change group settings.Unlisted: Only group members and users with the “Manage Unlisted Groups” permission can see and add posts, comments, and files. People cannot ask to join. The group’s owner or managers must invite them. Unlisted groups offer more privacy and nonmembers cannot see or access unlisted groups in list views, feeds, and in search results. Unlisted groups aren’t available by default; your administrator must enable them for your organization.Select Allow Customers in a private or unlisted group, if youwant to allow customers to join that group. You can identify groups with customers bythe orange upper left corner of the group photo. However, if you allow customers in agroup, you can't change the group access level later.If your Salesforce admin has enabled group archiving, change the automatic archivingsettings for the group. Disable automatic archiving only if a group must remain activealways, despite extended periods of inactivity.
4. Public: Anyone can see and add posts, comments, and files. Anyone can join a public group.
5. Private: Only group members can see and add posts, comments, and files. People must ask to join, or the group's owner or managers must add them. Users with the “Modify All Data” and “View All Data” permission can see group posts, updates, and files across the organization. Users with the “Manage All Data” permission can also join private groups directly and change group settings.
6. Unlisted: Only group members and users with the “Manage Unlisted Groups” permission can see and add posts, comments, and files. People cannot ask to join. The group’s owner or managers must invite them. Unlisted groups offer more privacy and nonmembers cannot see or access unlisted groups in list views, feeds, and in search results. Unlisted groups aren’t available by default; your administrator must enable them for your organization.
7. Save your changes.