1. Select the Create Case Form component in the page you’re configuring.
2. In the property editor, configure properties forthe component:PropertyDetailsGeneral SettingsClick to expand the section with general setting properties.Attach FilesLets authenticated users attach a file to the comment in the case. Your organization’s settings control the limits for file sizes. If you enable Web-to-Case to let guest users create cases, keep in mind that guest users can’t attach files to a case.Header TitleText that displays at the top of the page customers use to create a case. The default is Email Customer Support.Confirmation Message TitleText that appears as the title of the message confirming that the case has been created. The default is: Your request was submitted successfully.Confirmation Message DescriptionText that appears as the body of the message confirming that the case has been created. For example, You’ll hear back from us soon.Actions in the PublisherClick to expand the section with action properties.Signed-In User Case ActionThe name of the action that creates cases for authenticated users. Use the action layout editor for the case object in Salesforce setup to specify which fields to include in the layout. The NewCase action is a default in your Salesforce org.Guest User Case ActionThe name of the action that creates cases for unauthenticated users. Use the action layout editor for the case object in Salesforce setup to specify which fields to include in the layout.Case DeflectionClick to expand the section with case deflection properties.Use Case Text to Suggest ArticlesUses the text users type in the case title and description fields to suggest articles in the deflection area of the page. Article deflection appears only when you’ve implemented Salesforce Knowledge in your org.Number of ArticlesNumber of articles that display in the component.Top-Level CategoryTop-level data category for template-driven communities using data categories. This is the data category that articles used for deflection come from.Category Group name for article deflectionData category group name for template-driven communities using data categories.Deflection Banner TextText that displays as the title of the deflection area of the page. The default is Need Answers Fast?.Deflection TextText that displays as the subtitle in the deflection area of the page.Mobile-Only Deflection TextText that displays in the deflection area for users of mobile devices.reCAPTCHA SettingsClick to expand the section with reCAPTCHA settings.reCAPTCHA for Guest Case CreationAdds the reCAPTCHA widget to your page. The reCAPTCHA widget requires guest users to complete a text field successfully before they can create a case. Note To use Google’s reCAPTCHA service, go to the Google reCAPTCHA website, register your domain, and receive a secret and site key pair. For details on which languages are supported in the widget, see the reCAPTCHA website. Google reCAPTCHA is a resource provided by Salesforce to support its users and partners, but is not considered part of our Services for purposes of the salesforce.com Master Subscription Agreement.Secret Key for reCAPTCHAEnter the key that you received when you registered for the service.Site Key for reCAPTCHAEnter the key that you received when you registered for the service.Note Make sure that you thoroughly test the reCAPTCHA widget in your production organization.