1. From Setup, enter Data Category in the Quick Find box, then select Data Category Setup.
2. To create a category group, click New in the Category Groups section.By default, you can create a maximum of five category groups and three active category groups. To edit an existing category group, hover your cursor over the category group name and then click the Edit Category Group icon ().
3. Specify the Group Nameup to a maximum of 80 characters. This name appears as the title of the category drop-down menu on the Article Management and Articles tabs, and, if applicable, in the public knowledge base. The Group Name does not appear on the Answers tab.
4. Optionally, modify the Group Unique Name (the unique name used to identify the category group in the SOAP API).
5. Optionally, enter a description of the category group.
6. Click Save.You receive an email after the save process completes.