1. From Setup, enter Manage Divisions in the Quick Find box, then select Manage Divisions.
2. To create a division, click New, or Edit change an existing division.
3. Enter the division name.
4. To make the division active, select the checkbox.Note You can’t deactivate a division if users or lead queues are assigned to thatdivision.
5. Click Save.
6. To change the order that divisions appear in the Divisions picklist, clickSort. Then to use the arrow buttons to move divisions higher or lower in the list.