1. In Administration, click the short or long code to create a HELP keyword for.
2. Click Create HELP Keyword. If there is an existing HELP keyword, click Edit next to Account HELP.
3. Click Create.
4. Enter the HELP keyword.
5. Enter the name of your company. The company name is for users who must choose from multiple companies on a shared short or long code.
6. Enter the message for users who request assistance.
7. Save.