1. Select a context for the macro. The context specifies the object that the macro interacts with.For example, selecting Select Active Tab tells the macro that it’s performing an action on the active case tab in Case Feed.
2. Click Done. After every instruction, click Done to move to the next line.
3. Select the publisher that the macro interacts with.For example, selecting Select Email Action tells the macro to interact with the Email Publisher in Case Feed.
4. Select the action that you want the macro to perform.You can select Apply Email Template and specify which email template to use.
5. Finally, select Submit Action to tell the macro to perform these instructions.